From research to action
One service. Nine criteria. A practical route towards improvement.
Making public-service evaluation continuous, comparable and useful.
Identifying what government should stop doing.
Making sure institutions never let a good failure go to waste.
Telling the market what the State will need — before the tender.
A State that knows what it is buying.
Architecture is a form of policy.
Find where AI agents break before citizens do.
A safe, legal way for governments to try new things.
Will your contracts hold when the crisis comes?
Remember what was bought, why, and how it went.
Policy ideas
Every government should define its minimum viable state.
Resilience
Design degraded operation before normal systems fail.
Resilience
Assign authority before urgency removes the time to ask permission.
Resilience
Treat trust, relationships and information as operational infrastructure.
Resilience
Evaluate what makes people's lives better — innovation is not progress.
State Capacity
Question procedures, don't just execute them efficiently.
State Capacity
A lesson counts only when it changes budgets, contracts, procedures or behaviour.
State Capacity
Build the capacity to be an intelligent client of technology.
Technology
Use pilots and limited demonstrations to de-risk innovation before full tenders.
Technology
Decide explicitly where the public/private line sits in agentic government.
Technology
